Charlie has 37 years of experience working on culture transformation and customer experience excellence at Barclays, where he developed deep expertise in the critical link between colleague and customer experience. Charlie understands both sides of the equation, recognising how colleague engagement and customer satisfaction are inextricably linked. His years in customer-facing roles provide genuine insight into what works in practice, whilst his strategic roles taught him how to scale solutions across organisations, measure their impact, and continuously improve them. What excites Charlie most is working with organisations that genuinely want to have the best possible colleague and customer experience - not just talk about it, but roll up their sleeves and do the work. He has built Colleague Councils, designed frameworks, implemented solutions, trained thousands of colleagues, presented to senior leaders, and measured results. Charlie is keen to find opportunities where he can apply his expertise.